TERMS & CONDITIONS

Welcome to Isno Hotels. By booking a stay with us or using our services, you agree to the following terms and conditions. Please read them carefully

ISNO

Reservations & Bookings

  1. Reservations can be made directly through our website, by phone, or in person.
  2. A valid payment method is required to secure bookings.
  3. Confirmation will be sent once the booking is completed.

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Check-In & Check-Out

  1. Check-in: from [Insert Time]
  2. Check-out: by 12
  3. Early check-in or late check-out is subject to availability and may attract additional charges.
  4. Guests must present a valid government-issued ID (and credit/debit card if required) upon check-in.

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Payment & Cancellation Policy

  1. Full or partial payment may be required at the time of booking, depending on the reservation type.
  2. Cancellations made within [X hours/days] of arrival may be charged a cancellation fee.
  3. No-shows will be charged the full cost of the first night’s stay (or as per booking terms).
  4. Refunds (if applicable) will be processed within [X] business days.

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Guest Responsibilities

Guests are expected to:

  1. Treat hotel property with care. Any damages will be billed to the guest.
  2. Respect fellow guests and maintain appropriate conduct.
  3. Adhere to the hotel’s no smoking policy (except in designated areas).
  4. Avoid bringing prohibited items (illegal substances, hazardous materials, weapons).

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Hotel Responsibilities

  1. We strive to provide safe, clean, and comfortable accommodations.
  2. In case of unforeseen circumstances (maintenance issues, overbooking, etc.), we may offer an alternative room or refund.
  3. The hotel is not responsible for loss of valuables not deposited in the hotel’s safe.

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Website Use

  1.  The content on our website is for informational and booking purposes only.
  2. Unauthorized use of the website may give rise to legal claims.

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Limitation of Liability

  1. While we take guest safety seriously, Isno Hotels will not be liable for events beyond our reasonable control (such as natural disasters, power outages, or third-party service disruptions).

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Governing Law

These Terms & Conditions are governed by the laws of Edo/Nigeria. Any disputes will be handled by the competent courts of ______

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Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

 Address: 17 Ikpokpan Road, G.R.A Benin City
 Phone: +234 814 430 3687
 Email: book@isnohotels.com