TERMS & CONDITIONS
Welcome to Isno Hotels. By booking a stay with us or using our services, you agree to the following terms and conditions. Please read them carefully
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Reservations & Bookings
- Reservations can be made directly through our website, by phone, or in person.
- A valid payment method is required to secure bookings.
- Confirmation will be sent once the booking is completed.
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Check-In & Check-Out
- Check-in: from [Insert Time]
- Check-out: by 12
- Early check-in or late check-out is subject to availability and may attract additional charges.
- Guests must present a valid government-issued ID (and credit/debit card if required) upon check-in.
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Payment & Cancellation Policy
- Full or partial payment may be required at the time of booking, depending on the reservation type.
- Cancellations made within [X hours/days] of arrival may be charged a cancellation fee.
- No-shows will be charged the full cost of the first night’s stay (or as per booking terms).
- Refunds (if applicable) will be processed within [X] business days.
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Guest Responsibilities
Guests are expected to:
- Treat hotel property with care. Any damages will be billed to the guest.
- Respect fellow guests and maintain appropriate conduct.
- Adhere to the hotel’s no smoking policy (except in designated areas).
- Avoid bringing prohibited items (illegal substances, hazardous materials, weapons).
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Hotel Responsibilities
- We strive to provide safe, clean, and comfortable accommodations.
- In case of unforeseen circumstances (maintenance issues, overbooking, etc.), we may offer an alternative room or refund.
- The hotel is not responsible for loss of valuables not deposited in the hotel’s safe.
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Website Use
- The content on our website is for informational and booking purposes only.
- Unauthorized use of the website may give rise to legal claims.
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Limitation of Liability
- While we take guest safety seriously, Isno Hotels will not be liable for events beyond our reasonable control (such as natural disasters, power outages, or third-party service disruptions).
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Governing Law
These Terms & Conditions are governed by the laws of Edo/Nigeria. Any disputes will be handled by the competent courts of ______
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Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Address: 17 Ikpokpan Road, G.R.A Benin City
Phone: +234 814 430 3687
Email: book@isnohotels.com
