PRIVACY POLICY

At Isno Hotels, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when you book a room, use our services, or interact with our website.

Information We Collect

We may collect the following types of information

Personal details: name, phone number, email address, home address, nationality, and identification details (e.g., passport or ID number) for check-in.
Booking details: dates of stay, payment method, special requests, and room preferences.
Payment information: credit/debit card details or other billing information (processed securely).
Website usage data: IP address, browser type, and cookies to improve your browsing experience.

How We Use Your Information

We use your information to:

Process bookings and reservations.
Communicate with you about your stay.
Improve our services and guest experience.
Meet legal and regulatory requirements.
Send you exclusive offers, promotions, or updates (only if you opt-in).

Sharing Your Information

We do not sell or trade your personal information. We may share limited information only with

Trusted service providers (e.g., payment processors).
Government authorities, if legally required.
Internal staff, strictly on a need-to-know basis.

Data Security

We implement strong security measures to protect your information, including:

Secure servers and firewalls.
Encrypted payment processing.
Restricted staff access to sensitive data.

Your Rights

As a guest, you have the right to:

Access the personal data we hold about you.
Access the personal data we hold about you.
Withdraw marketing consent at any time.
Request deletion of your data (subject to legal obligations).

Cookies & Online Tracking

Our website uses cookies to improve browsing, personalize content, and analyze performance. You may disable cookies in your browser settings, but some site features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Address: 17 Ikpokpan Road, G.R.A Benin City
Phone: +234 814 430 3687
Email: book@isnohotels.com

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At ISNO Hotels, we pride ourselves on creating a relaxing environment where comfort meets convenience, ensuring every guest feels at home while experiencing the best in modern hospitality.

Your comfort, our priority.

At ISNO Hotels, we pride ourselves on creating a relaxing environment where comfort meets convenience, ensuring every guest feels at home while experiencing the best in modern hospitality.

Your comfort, our priority.

Connect with ISNO

17 Ikpokpan Road, G.R.A Benin City

+234 814 430 3687

book@isnohotels.com

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